Until now, booking a self-storage unit meant picking a size and letting the system assign a space. But what if customers could choose the exact unit they want, like selecting a seat on a flight?
With unit-level bookings, they finally can. This highly requested feature makes the booking process more transparent, improves customer experience, and helps operators optimize pricing.
Why does this matter and how does it work? Read on, we’ll break it down for you.
The problem: Limited choice in traditional booking systems
In most storage facilities, customers select a unit type, and the system assigns them a unit. While efficient, it doesn’t offer much flexibility or choice.
That approach has its drawbacks. Here’s why:
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Customers want control over their choice, whether it’s based on location, size, or accessibility.
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Transparency helps build trust, as customers prefer knowing exactly what they’re paying for.
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Without unit-level bookings, operators miss opportunities to adjust pricing based on demand for more desirable units (like those near entrances or on the ground floor).
Our newly introduced unit-level bookings give both customers and operators more flexibility and control.
The solution: Let customers choose their own unit
With unit-level bookings, customers can now pick their storage unit—just like selecting a hotel room on a booking platform or reserving a specific coworking desk. They can browse available units on a visual sitemap, check details, and book the one that fits their needs. It just makes sense.
How it works:
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Select a unit type. Customers start by choosing their preferred unit size.
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See what’s available. A sitemap displays open units for easy browsing.
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Pick the perfect unit. Clicking on a unit shows size, price, and other details.
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Book instantly. Once they’ve chosen, they can proceed to payment and confirm their booking right away.
This experience is smooth and intuitive on both desktop and mobile, so customers can book their ideal unit from anywhere, anytime.
The benefits: Why this feature matters
For customers:
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More control over their unit choice
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Greater transparency on pricing
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A faster, smoother booking process
For you (the operator):
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Increased customer satisfaction
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More operational efficiency with fewer booking adjustments
Getting started is easy
Just follow these steps:
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Set up your sitemap. Create an accurate layout in Sites > Sitemap.
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Enable unit-level bookings. Go to Sites > Advanced settings, check “Enable unit booking,” and save.
Done!
Customers can now choose their preferred units instantly.
Upgrade your booking experience today
Unit-level bookings give your customers more choice and control while helping you optimize pricing and occupancy. It’s a win-win for everyone!
The feature is live now, so go ahead and enable it today.
💬 Questions?
Our support team is here to help.